Refund Policy

Last Updated: May 1, 2026

This Refund & Cancellation Policy applies to all study tour, cultural exchange, educational travel, and offline training programs launched by Sinowise Discovery. This policy clarifies the official rules for booking confirmation, program cancellation, participant withdrawal, itinerary adjustment, and fee refund, which are binding on all registered users and guardians.

1. Booking & Deposit Rules

  • Program registration is valid only after the deposit or full payment is completed and the system confirms the order.
  • The deposit is used to reserve program quotas, confirm resource reservations (accommodation, tickets, tutors, venue resources, etc.).
  • After successful payment, users will receive an official program confirmation email and itinerary arrangement notice.

2. HVoluntary Cancellation by Participants

All cancellation applications must be submitted in written form (email official record) and take effect from the date we receive the application. The refund ratio is determined according to the cancellation time:
  • Cancellation 30 days or more before program start date: Full refund of the paid fees, excluding the non-recoverable reservation costs incurred in advance.
  • Cancellation 15–29 days before program start date: Refund 70% of the total paid fees (deduct confirmed fixed resource costs such as accommodation and ticket reservations).
  • Cancellation 7–14 days before program start date: Refund 40% of the total paid fees.
  • Cancellation less than 7 days before program start date: No refund.

3. Non-Refundable Scenarios

No refund will be granted in the following situations:
  • Voluntary abandonment of participation, early departure, or absence without reason after the program starts;
  • Participant is dismissed from the program due to violation of program rules, bad conduct, endangering group safety, or failure to comply with staff management;
  • Failure to participate due to incomplete personal documents, visa problems, personal physical discomfort, or personal schedule conflicts;
  • Partial items in the itinerary are not experienced voluntarily, and no supplementary compensation or partial refund will be provided.

4. Program Adjustment & Official Cancellation

We reserve the right to adjust or cancel the program in the following situations, without default liability:
  • Insufficient enrollment to support normal program operation;
  • Force majeure factors including extreme weather, natural disasters, epidemic control, government policy adjustments, traffic suspension, and safety risks;
  • Unavoidable resource changes such as venue closure and tutor schedule adjustment.
If we officially cancel the program before commencement, we will refund all remaining fees after deducting actual non-recoverable costs. If partial itinerary adjustment is made (replacing accommodation, transportation, or activity links) without reducing overall program quality, no refund will be provided.

5. Force Majeure

We shall not be liable for breach of contract or compensation for service delays, itinerary changes, or program suspension caused by force majeure events. The refund scheme under force majeure will be handled according to actual residual costs and industry common practices.

6. Refund Processing Cycle

After the refund application is confirmed to be compliant, we will complete the refund review within 7–15 working days, and the funds will be returned through the original payment channel. The actual arrival time is subject to the processing rules of the payment institution.

7. Transfer & Reschedule Rules

Participants can apply for one free reschedule or quota transfer 15 days before the program starts (subject to our quota confirmation). If the application is less than 15 days in advance, it will be handled according to the cancellation rules.

8. Policy Explanation & Dispute Handling

This policy is an integral part of the Terms of Service. All refund disputes shall be handled in accordance with the Terms of Service and the laws of the People's Republic of China, and the final interpretation right belongs to Sinowise Discovery.

9. Contact

Refund and cancellation inquiries: [email protected]